Return Policy

At Luxolite we strive to offer the highest quality 100% natural skincare products that enhance your beauty and well-being. If you’re not completely satisfied with your purchase, we’re here to help! Please review our return policy below.

1. Return Eligibility

  • Return Window: We offer a 3-day return policy from the date of delivery. If you are not satisfied with your purchase, you may return the product within this period.
  • Condition: The item must be unused, unopened, and in its original condition with all packaging intact. We cannot accept returns for products that have been opened or damaged.
  • Non-returnable Items: Due to hygiene and safety reasons, we do not accept returns on used or opened items such as skincare products, soaps, and personal care products.

2. How to Return an Item

  1. Contact Us: If you wish to return a product, please reach out to our customer service team at [luxoliteskincare@gmail.com] or call [+92 3076847575] within 3 days of receiving your order.
  2. Return Approval: Once we confirm your return eligibility, we will provide you with instructions and a Return Authorization Number.
  3. Return Shipment: Pack the items securely in their original packaging and return them to us. You will be responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Process

  • Refund Method: Upon receiving and inspecting the returned item, we will process a full refund to the original payment method. The refund may take 5-10 business days depending on your payment provider.
  • Refund Eligibility: Refunds will only be processed for items that are unused, unopened, and undamaged. If the product is damaged or used, we reserve the right to deny the refund.

4. Damaged or Incorrect Items

If the product you received is damaged or incorrect, please contact us immediately at [luxoliteskincare@gmail.com] or [+92 3076847575]. We will offer a full refund or replacement at no additional cost.

5. Cancellations

Orders can only be canceled if they have not yet been processed or shipped. Please contact us promptly if you wish to cancel an order.

6. Shipping Costs

  • Original Shipping Costs: Shipping fees are non-refundable unless the item is defective or we made an error in your order.
  • Return Shipping Costs: You are responsible for the return shipping charges unless the item is damaged, defective, or incorrect.

7. Contact Us

For any questions or concerns regarding your return, please reach out to our customer service team:

  • Email: [luxoliteskincare@gmail.com]
  • Phone: [+92 3076847575]
  • Address: [House no 113 street no 3 near Humsuffer Marriage Hall Samijabad No 1 Multan]

By making a purchase on Luxolite  you acknowledge that you understand and agree to the terms of this return policy.

This return policy clearly outlines the 3-day return window and emphasizes the importance of no damage for eligibility. It helps ensure a smooth and transparent process for both you and your customers. Let me know if you need any changes